All sales are final
We do not accept returns, exchanges or cancellations, except in the situations listed below. Please check sizing and your order details carefully before purchasing.
Returns
No returns are accepted unless one of the following applies:
- you received the wrong item,
- your item was damaged during delivery, or
- the item you purchased is unavailable.
We can’t accept returns for any other reason — including ordering the wrong size, changing your mind, or items that have been worn, washed or altered. If your return qualifies, contact us first: returns sent without our approval won’t be accepted or refunded.
When we’ll make it right
We’ll offer a replacement or a refund only if:
- You received the wrong item — a different product, size or colour from what you ordered.
- Your item was damaged during delivery.
- An item you purchased is unavailable — if we can’t fulfil part or all of your order, we’ll refund the unavailable item(s).
How to report a wrong or damaged item
Email us within 7 days of delivery with:
- your order number,
- clear photos of the item(s) received, including any damage, and
- a photo of the shipping label and packaging.
Once we’ve reviewed your claim we’ll let you know whether we’ll send a replacement (at no extra shipping cost) or issue a refund. If we need the item back, we’ll send you a prepaid return label.
Refunds
Approved refunds go back to your original payment method. Refunds for wrong, damaged or unavailable items include the item price; if none of your order can be fulfilled, shipping is refunded too. Once issued, refunds usually take 5–10 business days to appear, depending on your bank or card provider.
Order changes (within 24 hours)
We can make the following changes if you ask within 24 hours of placing your order:
- Size change — swap to a different size of the same item, subject to availability.
- Address change — update the shipping address.
Email us with your order number and the change you need. Requests received more than 24 hours after purchase, or after an order has shipped, can’t be accommodated. A change request doesn’t cancel your order.
Cancellations
Orders can’t be cancelled once placed. The only exception is when an item is unavailable, in which case we’ll cancel and refund that item.
Contact
Email our support email (coming soon) with your order number for anything above.